Job Title: VKYC Team Lead
We are seeking a detail-oriented and proactive VKYC Team Lead to manage and oversee our video KYC operations. You will be responsible for leading a team of VKYC executives, ensuring compliance with regulatory standards, achieving productivity targets, and delivering a smooth onboarding experience for customers.
Key Responsibilities:
- Supervise and manage the daily operations of the VKYC team.
- Ensure timely and accurate completion of VKYC verifications in line with regulatory and organizational guidelines.
- Provide training, guidance, and performance feedback to VKYC agents.
- Monitor team performance, generate reports, and drive improvements to meet KPIs (turnaround time, accuracy,audit , etc.).
- Act as an escalation point for complex or sensitive VKYC cases.
- Work closely with compliance, IT, and customer service departments to resolve issues and streamline processes.
- Ensure strict adherence to data privacy and information security protocols.
- Keep the team updated on regulatory changes and internal policy updates.
- Recruit and onboard new team members as needed.
Requirements & Preferred Skills:
- 3–5 years of experience in KYC & Fintech , with at least 1–2 years in a leadership role.
- Strong understanding of VKYC processes, RBI guidelines, and compliance norms.
- Excellent communication ( Hindi & English ) and people management skills.
- Proficiency in tools like CRM systems, video conferencing software, and basic Excel/reporting.
- Ability to work under pressure and meet strict deadlines.
- Its a 7 days working shift with one rotational week off
- Identify gaps in the VKYC workflow and work with tech/product teams to enhance automation and efficiency.
