About Olyv
Olyv is India’s fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.
Headquartered in Bengaluru, Olyv was conceived in 2017 with a mission to provide financial inclusion to the underserved market. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 4 Cr+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 19,000 pin codes across India. Olyv's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. Olyv has been recognized nationally and internationally for its efforts at Google’s Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.
Responsibilities and Duties:
1. The primary job of a customer service representative as the first point of contact is to address customer
issues and resolve them in a timely and efficient manner on both Voice and Non voice platforms.
2. Support and interact with customers on a variety of channels such as phone, email, and ensure that all
valid customer concerns are being dealt with priority.
3. Minimum 1 year of call center background experience with voice and non-voice process
4. Open to BCP as per business requirement
5. Good verbal and written communication
6. Language preferred for verbal communication Hindi, English and other south Indian languages is
an added advantage.
7. Basic knowledge of Excel
8. Maintaining a positive, empathetic, and professional attitude toward customers always
9. Responding promptly to customer inquiries.
10. Communicating with customers through various channels. (CHAT EMAIL & CALLS)
11. Acknowledging and resolving customer complaints.
12. Knowing our products inside and out so that you can answer questions.
13. Processing orders, forms, applications, and requests.
14. Keeping records of customer interactions, transactions, comments, and complaints.
15. Communicating and coordinating with colleagues as necessary.
16. Providing feedback on the efficiency of the customer service process.
17. Ensure customer satisfaction and provide professional customer support.
