Key Responsibilities:
● Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
● Verify Customer Documents: Review and verify the customer’s identity documents during the video call.
● Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
● Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.
Required Qualifications:
● Candidates must graduate with any Stream
● Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
● Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
● Good knowledge of VKYC processes
● Comfortable with technology, including video conferencing tools and CRM software.
● Strong attention to detail with the ability to spot inconsistencies in documentation.
● Ability to handle sensitive information with discretion and maintain confidentiality.
Preferred Skills:
● Previous experience in video-based KYC verification or in a customer-facing role.
● Multilingual proficiency is a plus but Hindi and English is a must.
● Knowledge of the financial sector and the regulatory environment. Key Competencies:
● Communication: Clear and concise communication skills are essential for interacting with customers.
● Attention to Detail: Accuracy in verifying documents and recording customer details.
● Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
● Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process. Work Environment:
● Fixed working hours 9 AM to 6 PM, but includes weekend shifts.
